Privacy Policy

Personal information is used only for purposes connected with operating, improving, securing and supporting the casino service. The purposes may include the following:

• Creating, maintaining and administering a player account.
• Processing deposits, withdrawals, wagers and other account transactions.
• Confirming identity, eligibility and account ownership.
• Carrying out anti-fraud, security, risk and responsible gambling checks.
• Providing customer support and responding to questions, complaints or requests.
• Sending service messages about accounts, transactions, security and important changes.
• Sending promotional communications where a player has agreed to receive them or where otherwise permitted, subject to available unsubscribe choices.
• Understanding how the website is used and improving its content, functions, accessibility and performance.
• Meeting legal, regulatory, accounting, tax, security and record-keeping obligations that apply to the service.
• Preventing unauthorised access, technical abuse, money laundering, payment misuse and other activity that may harm players or the service.

Some information may be combined for these purposes. For example, account details, transaction records, device information and verification results may be reviewed together to protect an account and identify unusual activity. The site may also use information to enforce its terms, investigate disputes and protect its rights, players and business operations.

When information may be shared

Information may be shared with trusted providers that help operate the website and its services. These providers may support payment processing, identity verification, fraud prevention, technology, hosting, security, communications, customer support, analytics, auditing or professional services. Providers should receive only information reasonably needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a lawful request, protect the safety and security of the service, investigate suspected fraud or unlawful activity, resolve a dispute, enforce applicable terms, or protect the rights of players and others. The service does not sell personal information as a general business practice.

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may be subject to identity checks, legal exceptions, security requirements and other conditions. A request can be made at any time by contacting support@ipay9casino.wtf.

• Access: ask for information about the personal data held about you and, where appropriate, a copy of that data.
• Correction: ask for inaccurate, incomplete or outdated information to be corrected or updated.
• Deletion: ask for personal information to be deleted where there is no continuing reason or legal requirement to keep it.
• Marketing consent: withdraw consent to promotional marketing at any time. Players can also use an unsubscribe option included in a marketing message where available.
• Restriction or objection: ask for certain processing to be limited or object to particular uses where the relevant privacy rules provide that option.
• Data portability: where available, ask for certain information to be provided in a usable format or transferred to another service.

To exercise a right, email support@ipay9casino.wtf and explain the request clearly. The message should include enough information to help locate the relevant account, but players should not include unnecessary passwords, payment credentials or copies of sensitive documents unless they are asked to use an appropriate verification process. We may need to confirm identity before completing a request so that personal information is not disclosed to the wrong person.

Deleting an account or withdrawing marketing consent does not necessarily remove every record. Transaction, verification, security and other records may need to be retained where required by law, needed to prevent fraud, or necessary to establish, exercise or defend a legal claim. If a request cannot be completed in full, the reason may depend on these continuing requirements.

Marketing choices and policy updates

Players can choose not to receive promotional messages. Stopping marketing does not stop essential service communications, such as security alerts, account notices, transaction updates or information required to administer the account. The privacy policy may be updated from time to time to reflect changes in the service, technology or privacy requirements. The updated version will apply from the time it is made available on the website, unless stated otherwise.